• Refund and Returns Policy
    Effective Date: January 14, 2025

    At Craft Store Shop, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we offer a straightforward refund and returns process. Please read through our policy below for more details.

    1. Return Eligibility

    You can return most items purchased from Craft Store Shop within 30 days of receiving your order. To be eligible for a return, items must be:

    • Unused and in the same condition as when you received them.
    • In their original packaging, including any tags, labels, and accessories.
    • Non-perishable (e.g., craft supplies like paints, adhesives, etc.).

    Certain items, such as custom products, perishable goods, or items marked as final sale, are not eligible for returns or refunds. Please check the product details before purchasing.

    2. How to Return an Item

    To initiate a return, please follow these steps:

    1. Contact Us: Email us at info@craftstoreshop.click with your order number and a description of the item(s) you wish to return. We will send you a return authorization and instructions.
    2. Pack Your Return: Ensure that the item(s) are securely packaged in their original condition and packaging.
    3. Return Shipping: Customers are responsible for the return shipping costs, unless the item is defective or the return is due to our error. We recommend using a trackable shipping service to ensure your return reaches us safely.
    4. Send Your Return: Ship the item to the address provided in the return instructions.

    Once we receive and inspect the returned item, we will process your refund or exchange. Please note that return processing may take 3-5 business days.

    3. Refunds

    Once your return is approved and processed, we will issue a refund to your original payment method. Please note the following:

    • Refund Processing Time: It may take 5-7 business days for the refund to appear in your account, depending on your bank or payment provider.
    • Partial Refunds: In cases where items are returned in damaged or used condition, or missing parts, we may issue a partial refund.
    • Shipping Fees: Shipping fees are non-refundable, except in cases where we made an error with your order or the item is defective.

    4. Exchanges

    If you’d prefer to exchange an item, please contact us at info@craftstoreshop.click. We will process the exchange and ship the new item to you as soon as possible, subject to availability. Please note that you are responsible for return shipping costs.

    5. Damaged or Defective Items

    If your item arrives damaged or defective, please contact us immediately at info@craftstoreshop.click with your order number and photos of the damaged or defective item. We will provide a prepaid return label for the return shipping and offer a full refund or replacement.

    6. Non-Returnable Items

    Some products are not eligible for returns or refunds. These include:

    • Custom or personalized items
    • Gift cards
    • Digital products or downloadable content

    7. Contact Us

    If you have any questions regarding our refund and returns policy or need assistance with a return, please contact us:

    We strive to provide excellent customer service and will work with you to resolve any issues related to returns or refunds. Thank you for shopping with Craft Store Shop!